After Artificial Intelligence, Railways turns to Emotional Intelligence to improve customer experience


After Artificial Intelligence, Railways turns to Emotional Intelligence to improve customer experience

After adopting Artificial Intelligence (AI) to prevent signal-failure, Indian Railways has now opted for Emotional Intelligence (EI) to help senior officials improve service delivery systems in a faster and more decisive way.

The Railways suffers at times due to indecisiveness at the higher levels due to various reasons, including stress and the lack of empathy among concerned officials.

“There have been circumstances where officers were not been able to sustain pressure in demanding situations, which impacted decisions,” said a senior Railway Ministry official. Read more

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