DERC frames regulation for forum and ombudsman to redress consumer grievances


DERC frames regulation for forum and ombudsman to redress consumer grievances

Delhi’s power sector regulator DERC has framed regulations providing for formation of forum and ombudsman to redress grievances of the consumers.

The Delhi Electricity Regulatory Commission (Forum for Redressal of the Grievances of the Consumers and Ombudsman) Regulation 2018 provides for the constitution of a forum by each power distribution company (discom), officials said.

Each forum will consist of three members including its chairperson that will be nominated by the DERC, according to the regulation.

“The forum will have the jurisdiction to entertain the grievances filed by the complainants with respect to the services provided by the distribution licensee and give such order and direction as may be deemed necessary,” it said. Read More

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