Monday’s pre-monsoon showers seem to have washed away all of the Railways’ tall claims, especially of keeping lakhs of Mumbai commuters in the loop about service disruptions.
Late on Monday, as all three railway lines suffered technical failures owing to the showers, commuters were not informed about disruptions, either through social media or public-announcement systems. With both Central Railway (CR) and Western Railway (WR) services hit and delayed by 20 to 30 minutes owing to a fault in the overhead wires, passengers were stranded at stations until late in the night.
Commuter activists said passengers also panicked as they saw sparks and heard loud noises coming from pantographs, through which the train draws power from overhead cables. Read More