As part of its commitment towards making services to passengers more efficient and responsive, the Indian Railways recently launched the “Citizen’s Charter for Passenger Services” which defines the rights of rail passengers.
The fourth largest rail network in the world, the Indian Railways has nearly 21000 trains running daily including 13000 passenger trains which ferries over 23 million passengers every day.
Thus for the Indian Railways, providing amenities and services for such a huge passenger base is a huge challenge but nevertheless, an important objectives – both in terms of business ethics as well as social obligation. Read More
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