In an effort to make train travel convenient for the passengers, Indian Railways offers a unique service called ‘Coach Mitra’. Indian Railways gets plenty of complaints related to technical issues, dirty coaches, unwashed linens or issues faced during the train journey. Passengers can register a complaint through coach mitra.
It is a single window interface for passengers which allows them to register coach related complaints such as cleaning, disinfection, bedding, train lighting, air conditioning, etc of coaches. Passengers can an SMS on a specified mobile number or through an Android app or webpage for logging their request.
They can even register a service request directly to the concerned officials. This service is available in 2,167 trains. Read More