Indian Railways: Annoyed by dirty coach, stinking toilets? Here’s how to register complaint


Indian Railways: Annoyed by dirty coach, stinking toilets? Here’s how to register complaint

In an effort to make train travel convenient for the passengers, Indian Railways offers a unique service called ‘Coach Mitra’. Indian Railways gets plenty of complaints related to technical issues, dirty coaches, unwashed linens or issues faced during the train journey. Passengers can register a complaint through coach mitra.

It is a single window interface for passengers which allows them to register coach related complaints such as cleaning, disinfection, bedding, train lighting, air conditioning, etc of coaches. Passengers can an SMS on a specified mobile number or through an Android app or webpage for logging their request.

They can even register a service request directly to the concerned officials. This service is available in 2,167 trains. Read More

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