Indian Railways has taken several initiatives in the last few years to make commuters’ lives easy. Though several complaints about food and cleanliness onboard the trains and difficulty in booking Tatkal tickets remain, the adoption of IT initiatives has made the lives of passengers easy in many ways. Here are at least four examples:
First, Railways has provided handheld terminals (HHTs) to the Train Ticket Examiners (TTEs). These terminals enable them to check the reserved coaches, allot the vacant berths and transmit information on available berths to the subsequent stations. “The HHT can also access the ticketing application and collect excess fares as per rules. The terminal can potentially connect to a Point of Sale (POS) machine and charges can be collected digitally,” Ministry of Railways said in a release Saturday.
Second, the railway ticket-booking website has been modernized. As per the ministry, the capacity of IRCTS website has increased to 20,000 tickets per minute in the last four years. The ministry says that IRCTC’s capacity has been increased ten-fold increase since 2014.
The launch of a new interface with easier navigation and standard views that enable the passengers to transact smoothly on the website. Read More
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