Railway Minister Piyush Goyal launched a new mobile app ‘Rail Madad’ recently to streamline passenger grievance redressal. The Indian Railways has for the first time completely digitized the complaint management system.
Now passengers can lodge their complaints through mobile/web and can also track a real-time feedback status on the redressal of their complaints. It integrates all the passenger complaints under a single platform and makes it easy for top management to continuously monitor the pace of grievance redressal.
Here are key features of “Rail Madad” app:
*The Rail Madad app helps lodge a hassle-free complaint and an immediate action on the same.
*It issues a unique identity to track the status of redressal.
*The app displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step
*The complaint system is more systematic and is registered under one single platform for efficient progress and better management reports. Read More