Much-needed! Indian Railways officials to travel in general class coaches to take passengers’ feedback


Much-needed! Indian Railways officials to travel in general class coaches to take passengers’ feedback

Travelling on an Indian Railways train? Soon you will be able to share feedback with railway staff, including GMs, railway managers. Indian Railways plans to take a major step to improve the services. As travelling by trains is considered to be an opportunity to gain first-hand insight on the actual conditions, Indian Railways is eying “moments of truth” with passengers and customers to gain knowledge that will help improve facilities on trains. Railway officials have been asked to travel in all classes including the general class coaches.

A circular was recently issued by the Chairman of Railway Board and Ex-Officio Principal Secretary, Vinod Kumar Yadav, directing all General Managers, Divisional Railway Managers (DRMs) and unit heads of the national transporter to personally ensure that the officials working under them frequently travel by train in the course of their official tours. Read More

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