Travelling on an Indian Railways train? Soon you will be able to share feedback with railway staff, including GMs, railway managers. Indian Railways plans to take a major step to improve the services. As travelling by trains is considered to be an opportunity to gain first-hand insight on the actual conditions, Indian Railways is eying “moments of truth” with passengers and customers to gain knowledge that will help improve facilities on trains. Railway officials have been asked to travel in all classes including the general class coaches.
A circular was recently issued by the Chairman of Railway Board and Ex-Officio Principal Secretary, Vinod Kumar Yadav, directing all General Managers, Divisional Railway Managers (DRMs) and unit heads of the national transporter to personally ensure that the officials working under them frequently travel by train in the course of their official tours. Read More
Latest posts by Financial Express (see all)
- IEA flags poor discom health as renewable energy speed breaker - October 23, 2019
- Learning from Train 18 and ARL: Indian Railways can ill-afford to retard the pace of transforming its passenger services - October 23, 2019
- Install solar power panels on rooftop for home appliances, not in large farms or power plants - October 22, 2019