“No tips please, if no bill, your meal is free” – printed on a tin plate with a rate list of the menu be publicly displayed on trains by March this year, Railway Minister Piyush Goyal has instructed all zonal railways to ensure transparency in catering services.
Addressing a high level review meeting today with the entire Railway Board, all General Managers of Zonal Railways and Divisional Railway Managers, the minister issued directions that a single helpline number for all non-security complaints be developed for the convenience of passengers by the end of January 2019.
The Minster also advised that PoS (point of sale) machines with swipe and bill generating machine should be distributed in all trains to each catering staff and TTEs by March 31, 2019, an official told PTI, adding that this will take care of the complaints of overcharging by the caterer. Read More
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