To address the complaints of passengers relating to overcharging on daily food items being sold by different food stalls and trolleys inside the station premises, the Northern Railways has released a set instructions to all food vendors about the steps they have to take for the betterment of passengers, or else face action in the form of heavy penalties.
The local commercial department has got an official letter from the Northern Railway Board, in which they have mentioned that local railway officials have asked all food stall vendors to put up a notice board mentioning the rates of food items — specified by the railways — being sold at their stalls, so that overcharging comes down to some extent. Moreover, they have asked vendors to publish the complaint number of the Northern Railway Board on top of the stall, so that passengers can easily register their complaints, and preventive measures can be taken.
The railways have also asked the food stalls that all the items being sold by them must contain the FSSAI food code, so that a passenger can avail their service without any hesitation.
Meanwhile, railway sources said: “Due to an increase in the complaints of overcharging by food vendors, the railways has issued a set of strict guidelines, asking local officials to conduct proper checking to verify whether the orders have been implemented or not.” Read More
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