With a view to strengthening safety of passengers and check crimes against women in trains and stations, the Railways launched 24×7 helpline which will be tracked on real-time basis across the country.
Penetration of internet even in remote corners has given an edge for the railways to receive and respond to feedbacks on social media as quick as possible in the recent past.
In a bid to attract more commuters into buying tickets using mobile phones, the Centre for Railway Information Systems (CRIS) has begun sticking QR codes at stations, starting from CSMT.
All around the world, themed trains are a simple and interactive way to celebrate a cause, an event or a piece of history, while livening up the commute for thousands of passengers. Here, we take a tour of some of the most unique and striking examples.
The Railways on 26 January launched a one-of-its-kind touch-screen kiosk as a single-point inquiry station for answering all queries of passengers including about navigation for accessing various facilities available at the New Delhi railway station.
Railway Protection Force officials will soon be spotted donning body cameras, which will record visuals to help bring transparency in dealing with passengers. The first such cameras have been procured by Western Railway.
Passengers on Mumbai’s Suburban Railway network will now be able to print out their railway tickets at Railway Stations by simply scanning their mobile phone screens at a kiosk, the Ministry of Railways said on Thursday.
In a good news for passengers, they have to now pay less for booking tour packages with the Indian Railway Catering and Tourism Corporation (IRCTC). Railway board chairperson Ashwani Lohani has directed for reduction in the service charge by 10 per cent — from 25 per cent to 15 per cent — levied on the tickets booked through IRCTC’s website.
After facing a series of problems, the over 12 lakh commuters on the Harbour and Trans Harbour lines can finally expect some good news as the Central Railway (CR) plans to add 24 new services on the two lines which could also include Bombardier rakes that are being inducted into the CR system for the first time.
In order to provide customised and focused amenities to passengers, the ministry of railways has recategorised stations across the country.