In a bid to shed its past image of late and slow lacking modern facilities, Indian Railways has recently introduced several changes to provide better travel experience for its passengers.
Under fire for its proposal to enforce a three-decade-old rule to penalise passengers for carrying excess baggage, the railways has now shelved the plan, saying it was only to generate awareness among travellers.
Most of the passengers in A2 coach of 15015 Gorakhpur-Yeshvantpur Express were all praise for railway authorities, despite the harrowing experience after the train’s wheel broke, delaying their journey by 12 hours.
Condoms and sanitary pads would now be sold at toilet facilities both inside and outside railway stations for not only the passengers but also the people living in its vicinity, a new toilet policy recently approved by the Railway Board said.
Railways today said it found no evidence of food contamination after 14 passengers complained of discomfort folowing breakfast on board the Puri-Howrah Shatabdi Express.
In a big relief to passengers, the Indian Railways has announced that if a train is cancelled fully–from the start station to the end station–tickets will be cancelled and the amount will be refunded automatically in the accounts with which the booking was done.
Places of tourist interest and e-commerce websites were the two things most searched by passengers using the free Wi-Fi internet service at Konkan Railway stations, a senior official said today.
Passengers will now rate cleanliness standards in trains and stations which will directly impact payment of contractors with low scores, railways have said in a new contract drawn up for such services.
With a view to strengthening safety of passengers and check crimes against women in trains and stations, the Railways launched 24×7 helpline which will be tracked on real-time basis across the country.
Penetration of internet even in remote corners has given an edge for the railways to receive and respond to feedbacks on social media as quick as possible in the recent past.