The ministry of railways has issued a rate card after being flooded with complaints by passengers of being overcharged for meals, water bottles and tea and coffee on trains.
The ministry posted the rate list on its Twitter account and asked people to lodge a complaint if they are overcharged.
Disgruntled passengers have taken to several grievance portals, including Twitter, to lodge their complaints about the quality of food and catering services provided by private vendors, picked by Indian Railway Catering and Tourism Corporation (IRCTC), the public sector undertaking of the world’s fourth-largest rail network.
Under the contract, the assigned contractor is expected to provide services at rates specified by IRCTC, display a menu card and serve hygienic food. But more often than not passengers have complained about being fleeced by staff on board and served bad food. Read More…