Prime Minister Narendra Modi had promised to transform the railways before coming to power, and he has been on track. Though there’s still a lot to be done, the railways have managed to shed the image of a state enterprise impervious to change and aloof to its customers’ needs.
A large number of new customer services has made the railways more customer-oriented while launch of faster trains and significant upgrades of existing ones have changed the look of the railways.
In Railway Budget 2014, then railway minister Sadananda Gowda pitched for reforms by proposing private and foreign direct investment and public-private partnership Read More
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