Way back in June 2017, stewardesses and stewards were seen handling train passengers in India’s fastest train Gatimaan Express. Now the Indian Railway Catering and Tourism Corporation (IRCTC) has taken up the mantle of training the catering and pantry staff on Rajdhani, Shatabdi and Duronto Express to the level of stewards. This is mainly being done to improve the conduct of onboard catering staff, on contract or on rolls of the Railways.
As per plans, these catering staff are being trained on the lines of airlines where one finds air hostess and flight stewards. The staff are expected to wear aprons, gloves, hair caps and masks while serving food to passengers. The training is aimed at improving overall hospitality and passenger experience, especially when they interact with rail staff. Passengers often encounter rude behaviour from catering staff or those from the pantry when they complain about food served or tariffs charged.
The training, which commenced a month back, is being done with the help of Ministry of Skill Development. In phase one, 2,000 onboard catering staff, waiters from food plazas at railway stations and pantry staff are being trained. Read more
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