A system started by the Pune Railway Protection Force (RPF) to manage crowds waiting for unreserved general category long distance trains, will now be adopted by the Indian Railways at the national level.
Three years ago, Pune RPF Divisional Commissioner D Vikas had started giving tokens to unreserved ticket passengers waiting to board trains, instead of asking them to stand in queues. After the passengers received their tickets from the booking window, they would stand in a queue at the counter to get a token. The token would decide when they could enter the train.
Once they collected the token, the passengers could move around the station or rest for a while until their turn came to board the train. After getting a token, general passengers sit in well-managed numbered queues and don’t allow any outsider to intrude. The system has become popular with commuters. Read More
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