The Railway Ministry’s Twitter handle @RailMinIndia, which boasts of 2.7 million followers, has become an effective tool to redress passenger grievances, and acts upon 3,000 complaints daily, according to officials.
Also, the social media platform has become a contact point between the Railways a commuters which has proved to be a big boon, said a senior Railway Board official in an interaction with a group of journalists from Mumbai, who were invited to Delhi on the initiative of the Railway minister Suresh Prabhu. Read more
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