Travelling on Jaipur-Pune Superfast Express on June 2, Shatrunjay Singh found that the phone-charging port next to his seat was not working. A tweet to the official account of the Ministry of Railways got him a response in less than 15 minutes. Singh shared his PNR number and in an hour, the socket port was fixed.
@anshuku824 tweeted to @RailMinIndia for help when his niece, who was travelling with his sister-in-law on Sanghamitra Express, got hurt. He was told to get their PNR numbers and share it with @RailMinIndia. Within an hour, the kid got medical assistance. Read more